Wednesday, 2 March 2016

Customer Focus Group

Customer Focus Group

Thanks to those of you that took part in our recent focus group. We value your feedback. Some of your suggestions and action points are listed below.

Overview of the organisation

Strengths

• It was felt that we offered a strong and varied programme of activities
• Staff were praised for being welcoming and friendly
• Customers happy with the new booking time introduced
• There was an overall feeling of comradery at the centres
• Website was felt to be easy to navigate

Weaknesses
• Gym was felt to be too small at Worthing Leisure Centre
We are redesigning the gym and the weights room at Worthing Leisure Centre this year and will create more space when new equipment is in situ. There is a suggestion box currently situated outside the weights room.

• Some of our equipment is out of service for too long
Staff have been reminded of the importance of putting notices up letting customers know the reason for the fault and the date of repair.

• Changing facilities at Splashpoint could be cleaner
We are working hard to ensure that changing areas are kept clean and presentable. With the volume of users, it can be difficult to keep on top of this but we have cleaners permanently in situ at Splashpoint and will endevour to maintain high standards of service..

• Increased interaction required in the gyms at both Worthing Leisure Centre and Splashpoint
We are looking at making improvements in this area and are meeting with staff to put new procedures in place.


Ideas for further integration into our local community

• Film nights, open air opera and classical concerts at Field Place
Discussions have taken place in regards to expanding open air activities at Field Place. We will let you know of any additions to our programme. Meanwhile, we have an open air production of Wuthering Heights taking place August 24th and we would urge customers to book in advance to secure their space as limited tickets are available.

• Take over Teville Gate and use the area as an ice-rink
Worthing Borough Council have drawn up some initial plans for this area which is likely to include a leisure complex incorporating a multiplex cinema and shopping complex. The council will provide further information in due course.

• Netball club at Worthing College
We currently operate the gym and fitness suite at Worthing College. There are no plans at the
moment to increase activities in this area although further integration will be considered over the coming months.

• Additional rugby sessions
We are currently in conversation with Worthing Ruby Club with a view to expanding this area of
business. Walking Rugby was introduced recently and has proved to be successful.

• Beach Volleyball
We are currently putting in a tender to run the beach volleyball courts alongside Splashpoint
Leisure Centre. Further news will be forthcoming if our bid proves successful.

• Outdoor play area at Splashpoint
We are looking at redeveloping the paddling pool area at Splashpoint Leisure Centre pending funding.

• To integrate windsurfing and watersports within our programme
We are working with Worthing Borough Council with the aim of supporting a water sports festival in 2017.

• Tie in’s with organisations such as the British Heart Foundation
We currently work with a number of charities including the Worthing Churches Homeless Project, Race for Life, St Barnabus and the Sussex Wildlife Trust.

• Offering free first aid courses for Mums to teach them how to care for their kids
This is a great idea and we will investigate this as a possibility over the coming months.


Improvements to Worthing Leisure Centre –
Suggestions from you


• To integrate the café into the main part of the building
• To improve the weights room with possible integration into an extended gym
• To convert a squash court into a climbing room
• Ice skating and ice hockey to be integrated
We are in conversation with Worthing Borough Council about refurbishment/potential re-development of this centre. We will let you know as soon as we have further information. Meanwhile, further suggestions for improvement would be gratefully received.

Visit the South Downs Leisure website
Visit the South Downs Leisure website

Latest News and Events {March 2016} from South Downs Leisure

The latest news and events from South Downs Leisure
Keeping the children and adults entertained this year
New Junior Activities Brochure for children aged 5+ out now
NEW - Junior Activities Brochure
Junior Activities Brochure now available! For the latest sports and activities for Juniors aged 5+ at four leisure sites, pick up your brochure today or download your own copy from our website.
Easter Hioliday Kids Activity Brochure out now
Easter Holiday Kids Activity Programme
Simply drop-off and go! Fully supervised sessions from 8.45am and 6pm. South Downs Leisure organise fun activity and sports academies across four sites during the Easter school holidays, from 28th March to the 8th April. Our new brochure is packed full of great activities for children between 5 and 12 years old. With a wealth of interests to choose from, including football, tennis, swimming, assault courses and more, download or pick up your copy and go online to book your place TODAY!
Only Fools & 3 Courses Comedy Dining Experience on Saturday 16th April
Only Fools & Three Courses - Comedy Dining Experience - “Lovely Jubbly!”
Come to Field Place Manor House for the ‘triffic’ dining event of the year! Enjoy cushty Cockney grub and comedy action, served up ‘Only Fools and Horses’ style. Marlene and Boycie are your hosts with special guests! Expect an evening of comedy gold, set within the beautiful Barn at Field Place Manor House on Saturday 16th April. Tickets must be booked in advance, along with your meal choices. Starts promptly at 7.30pm and finishes at 10.30pm. Tickets cost just £47 notes!
Wedding Extravaganza at Field Place Manor House Sunday 24th April
Wedding Fair Extravaganza
Come to Field Place Manor House and experience the Weddings Extravaganza! Meet the best local wedding suppliers and see this beautiful venue fully dressed for your ‘big day’.
Free bridal packs for every bride to be and FREE entry!
Sunday 24th April, 2016, from 11am to 3.30pm.
Eurovision Party at Worthing Leisure Centre
Eurovision Party!
Love it or hate it, the Eurovision Song Contest takes place on 14th May and is as popular as ever! If you have a taste for the latest euro pop-cheese, come along to Worthing Leisure Centre's Shaftesbury Room where we will be screening the show 'live' at a themed party in its honour! Boom bang-a-bang, Dancing Queens! It's FREE, but reserve your place today - call Worthing Leisure Centre on 01903 905050.
Great British Tennis Weekend & Wimbledon Tennis Tournament & BBQ
Game, Set and Match at South Downs Leisure
Would you like to brush-up on your Tennis skills and learn the techniques of the pro's? Come along to the Great British Tennis Weekend at Field Place, 10am to 4pm on Saturday 11th June. Tennis fans of all ages and abilities are welcome, it’s FREE so book your place soon!
For our FIT4 members, we'll be hosting a Wimbledon Tennis Tournament & BBQ at Field Place, from 6pm to 11pm, Friday 24th June. Tickets cost £10 and must be booked in advance.
Call Field Place on 01903 905050 to book either of these Tennis events NOW! Visit the website for more great sporting events and activities.
Customer Focus Group Feedback
Customer Focus Group - your feedback
The latest news and views from you - our customers - can be found here including some of your suggestions and action points...
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